Find quick answers to your questions below...

Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
I forgot my password.
Shipping and Returns
How long will my order take to reach me?
How much is my shipping?
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
International Shipping
Do you ship internationally? How much does it cost to ship a package to me?
What are my payment choices?
How do you ship?
What is the return policy?
Privacy Policy
Pricing and Billing
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
Can you provide formulation guidelines?
I don't have a registered business, can I still purchase from Formulator Sample Shop?
How do I find my product?
How do I navigate the site?
Additional Support
May I obtain a Certificate of Analysis and additional documentation for the ingredients I order?
How may I reach customer service?