International Shipping

The cart will automatically calculate the shipping option to your location.  

All orders shipping against a DHL account will have insurance applied upon shipment. 

International customers are responsible for all customs, duties, taxes and brokerage fees that their package. If you deny your shipment, we will not issue a refund.

This is stated in our terms and conditions. We must include an invoice with your shipment.

Returns
Raw material products may not be returned because once shipped we can no longer guarantee the purity of the products for our customers. Defective or damaged merchandise will be replaced by Formulator Sample Shop.

In the event we make an error, we will gladly authorize the return of incorrect or defective merchandise and pay for the return shipping costs on domestic orders. Should we omit an item on domestic orders, we will ship it to you on notification of the shortage provided you contact us within 3 days of delivery. You agree to carefully inspect all ingredients and products upon arrival and report any problems or need for replacement within 3 days of receiving the goods.